Alice Ho, Manager, Service Department presented to the Subcommittee the Enhanced Bus Shelter Designs.
The Subcommittee commented on the following items:
- wheelchair turning radius;
- location of doors within the shelter, potential for sliding doors in larger shelters and location of door opening buttons;
- concern regarding access for electronic wheelchairs and the ability to get into the shelter;
- public awareness around accessibility needs in relation to bus shelters and protection for those in wheelchairs;
- staff awareness of accessibility concerns both on and off the bus;
- bus map requiring colour contrast; larger font; digital signage with electronic audio announcement, and concern re height of the map location;
- the importance of colour contrasting for both concrete to shelter and window decals;
- adjustable arms on the seating to facilitate all heights;
- protecting priority seating through fines and means of alerting public of priority seating;
- heating for all bus shelters and communication of this to the public;
- maintenance concerns regarding bus shelters
Alana Tyers, Manager Service Department responded to the Subcommittee concerns as follows:
- sliding door tracks often get blocked from salt and debris;
- staff are noting concerns from the Subcommittee for this initial design phase;
- education would be continued for operators;
- staff would continue to fine ways to improve priority seating;
- maintenance is conducted weekly with staff reviewing stations and noting concerns and issues which would be relayed back to staff;
- the public can call 311 to report repair concerns;
- communications staff will share with customers through social media, website, etc., once design is finalized and when changes would be implemented