In response to Mark Song's, Citizen Member, enquiry regarding what is the process for communications between MiWay and customers in addressing customer feedback, and the review of moving stops that have been identified to close to one another, Mary-Lou Johnston, Senior Manager, Business Development - Transit explained the process for the intake of customer feedback and complaints.
In response to Mark Song's, Citizen Member, enquiry regarding impact to transit service reliability with traffic signal timing cycles running longer, Geoff Wright, Commissioner, Transportation and Works will have to look into specific locations where they may have been traffic signal timing changes and will report back. Eve Wiggins, Director, Transit, explained that the increased service times have been allocated to adding runtimes into the routes to accommodate for issues that impact runtimes.
In response to Jonathan Giggs' enquiry regarding data collected on closed door boardings, Eve Wiggins, Director, Transit advised that there will be a report to the Transit Advisory Committee in the fall.
In response to Doris Cooper's enquiry regarding MiWay's plan to have Operators assist with manually securing wheelchairs and other mobility devices on the buses such as bands or hooks, Eve Wiggins, Director, Transit advised that MiWay would prefer to look at an automated options when looking at a new fleet.
David Fisher, Citizen Member commented on what the policy of buses stopping and not lining up with the curb; Operators not lowering the ramp when asked and bus kneeling; and if data on the number of Operators being hired can be identified as new hires or whether they are replacing Operators who have terminated or retired etc.
Eve Wiggins, Director, Transit explained the recruitment process for replacement operators and for those hired to complement service increases.
In response to Moaz Ahmad's, Citizen Member, enquiry regarding whether the plastic bollards at new expanded bus stops withstand vehicles and if so what is the maximum speed and is MiWay considering adding these bollards to existing bus stops, Geoff Wright, Commissioner, Transportation and Works advised that will report back on the crash rating of the ballads and look into whether other locations would be considered for the installation of the bollards.