Alana Tyers, Manager Service Development presented the MiWay 2022 Annual Accessibility Plan to the Committee and outlined the improvements which included enhanced transit shelters and their accessible features, electric accessibility ramps which enable buses to kneel at varying heights, digital and website accessible content, staff training and review of policies and procedures. Ms. Tyers also provided the Committee Members with an update on the LRT construction and its impact on bus stops.
Committee members inquired about the re-purposing of the old bus shelters, expressed concerns with the traction on the floor of buses, inquired about continued customer service training for drivers and ensuring snow removal at bus stops to allow accessible access.